For this situation we advice you to visit our Game / App Tutorial section in the Help centre where you can find all the details regarding redeeming of the voucher code related to available game / app. You can select the respective game / app from the list related to your purchase and get the information required.
We also provide redeeming guidance in our purchase receipt so you can check your mailbox including spam folder for the purchase receipt sent from us to your inputted mail id.
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