For this situation , We recommend you to check the voucher redemption steps clearly and then try again just to be sure if you are not missing something. Also check the CD Key Code and PIN after entering.
Redemptions steps are being provided in the JollyMax Receipt sent to your mail address and also in your order details under your JollyMax Profile.
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If you are following the steps correctly and still getting an error then please submit a request to us and attach a video recording of your redemption attempt.
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