Payment, Orders & Delivery

Payment

• Payment is completed but order status is " FAILED"
• Payment has been completed, but the order status is still being processed.
• Unable to pay, the payment amount does not match the payment method limit
• Discontinued Payment Methods

Game / App Direct Top Up Delivery

• I entered an incorrect Game ID / Server ID when making a purchase
• I chose an incorrect game / app when making a purchase

Orders

• My order not received
• Where can I find my order?
• Can I close my order? And how long does it take to close the order?
• How can I get my purchase history?

CD Key / Voucher Code Delivery

• My CD Key / Voucher Code Redemption Failed
• I don't know how to redeem my CD Key / Voucher code
• Where to find CD Key / Voucher codes after Successful Purchase
• I provided an incorrect email address while making an order of CD Key / Voucher code

E Load / Phone Recharge Delivery

• I have not received my E Load / Data recharge yet in my phone number
• I selected an incorrect telecom operator when making a purchase.
• I entered an incorrect phone number when making a purchase.

Refund Related

• When my refund will be received ?